Frequently Asked Questions

Not in the house, but you can outside in the rear yard where seating is available - please use the ash tray provided and take care to ensure cigarettes and cigars are fully extinguished.

Sorry no. We have severe allergy sufferers in the family who use the house regularly so we cannot allow pets in the house.

You can check in from 3:30 pm and you are required to vacate by 10am on the day of your departure. These times can be varied if you wish to arrive at a particular time. Don't hesitate to get in touch with us to arrange a specific time.

No. All towels and bedding items are supplied by us. 

The rear yard is available for bike storage The gate has a clasp for a padlock. But you must supply your own padlock. You leave bikes in the yard at your own risk and we cannot accept liability for loss or damage.

Please let us know about any breakages so that we replace them for our next guests.

Please let us know immediately if anything malfunctions or stops working.

Please feel free to contact us by phone or email for any reason.

Please send us an email to : reservations@passthekeys.co.uk " Quoting "Hollybush Cottage"

Or call us  on  0203 835 2038

Feedback is important to us so please feel free to tell us about what worked for you and what we did well, anything that was missing for you, and anything that could have made your stay more comfortable. Thank you.